This policy was last modified on 14 September 2021.

Thank you for visiting and shopping via website. The following are the disclaimer, privacy, and cookies policy that constitutes the data practices of our website in which by using our website you automatically give your consent to our data or information practices.

Herein, the ‘BUYER’, the ‘USER’, the ‘VISITOR’, the ‘CUSTOMER’, and the words ‘YOU’ or ‘YOUR’ have the same meaning in context and refer to the same person or entity. The words ‘WE’, ‘OUR’, and ‘LUMITEK’ have the same meaning in context and refer to LUMITEK LTD.


Your online data is your property and thus privacy and transparency are your rights. We use cookies to deliver services crucial for running our website to ensure that we give you the best experience. Data is collected for necessary basic operations only and shared with third parties mostly analytic tools to ensure the site is secure and works on your device. The data being accessed include anonymous data like browser name and version, the address of the previously visited website (HTTP Referrer), device type, model, and operating system, and pseudonymous data like site browsing preferences and authentication tokens to support secure login/logout to and from our website. Personal data for analytics purposes only may include your IP address and location. We DO NOT share or sell your personal information like billing details to anyone outside of LUMITEK.


Cookies – These are text files that websites save on your device. They are not used to run programs or launch malicious software. They are unique to you and can only be accessed through the website that issued them. Cookies provide convenience during re-visits to a website and simplify the process of recording your personal information, such as billing details, contact information, and addresses. You can accept or reject cookies. Most web browsers automatically accept cookies, but you can also adjust your browser settings to reject them. You may not be able to fully experience the convenience features of the website if you reject cookies.

SSL, which means Secure Socket Layer – When personal information such as a credit card number, for example, is transmitted to other website services, it is protected through the use of encryption such as the Secure Socket Layer (SSL) protocol which can be noted by the padlock icon next to our website address. Your personal information is protected in a secure environment from malicious or unauthorized access, use, and/or disclosure.

Pesapal Payment Gateway – is a secure payment gateway regulated by the Central Bank of Kenya. The service is incorporated into our website to handle online payments made on our website. Pesapal is not a banking institution or other chartered depository institution, for they only process payment transactions on behalf of sellers (like LUMITEK).


Primarily especially during registration or checkout stages while making orders your personally identifiable information is collected, such as your billing details, contacts, and address, and are used to process your order and arrange delivery of your purchased items, and your information is only used in-house to that extent.

We automatically collect information such as anonymous demographics that is NOT UNIQUE to you each time you visit our website, which also includes information about your device hardware and software and your IP address, browser type, domain names, access times, and websites that are linked to and from our site while browsing the Internet.

Your information may also be collected via online sources like social media and marketing partners, and also any other public database or third parties where your information is public. Examples of the information we receive from other sources are social media profile information such as name, gender, date of birth, email, current city, state, and country, user identification numbers for your contacts, image URL of the profile, and any other information you have chosen to make public. This also includes marketing leads and search results and links, including online listings.


The information collected is used for operational processes on our website, maintaining the quality of our services, and providing general statistics on how our website is used.

We use your personal information to inform you about other products or services available from us and our affiliates. We do not sell or rent out customer lists to third parties. From time to time, we may contact you on behalf of external business and development partners to inform you of particular offers that may be of interest to you. In these cases, your unique personal information (email, name, address, phone number) is not transferred to third parties.

We will also use your personal information for the following purposes to communicate with you, to allow us to administer, process and service our products and services for you, to comply with legal or regulatory requirements, to improve our products and services, to send you material for marketing and promotional purposes, to request feedback, to conduct audits using trusted third-party agencies or publicly available information, and to maintain user information in a registry, as well as for other internal business purposes.

AS A CAUTION, please remember to completely log out once you’re done with the website, regularly change your login credentials especially if you don’t trust the network or device you’re using, otherwise, this information might be collected and used by others. We only share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support or arrange for deliveries.

All trusted third parties are prohibited from using your personal information other than to provide these services to us or for us and are required to keep your information confidential.

We track the web pages our customers visit on our website to determine which of our products and services are the most popular. This data is used to deliver customized content and advertising within LUMITEK to customers whose behavior indicates that they are interested in a particular subject area.

If applicable, we may also pass your personal information to financial crime prevention agencies and any legal, regulatory, or governmental entity. For services to be performed for us or on our behalf, your information may be shared with trusted parties or agents once access to it is required.

We will not share your information with third parties for promotional or any other purposes without your consent. Your information, including Personal Data, is processed internally and in any other place where the parties involved in the processing are located. Your consent to our policy followed by your submission of such information represents your acceptance of that transfer.

The retention of your personal information will serve as long as needed per our policy herein. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations under the Data Protection Act, resolve disputes, and enforce our legal agreements and internal policies.

Your usage data in form of internal analysis of your interaction with our website will be retained but for a short time unless the analysis helps optimize the security or optimize the products and services we offer or even if we are obligated to keep the data much longer. Where we do not have an ongoing legitimate business need to process your personal information, we will delete or anonymize it or, if this is not possible, your data will be safely stored away from any business processes until deleting it is made possible.

You can request a copy of your personal information to correct any errors or incomplete data on your personal information if it is no longer necessary for the purposes previously mentioned and if there isn’t any other legal matter for having it processed. We will send you the information by SMS, email, telephone, postal mail, or other means about our products and services.


We secure your personally identifiable information through the use of SSL encryption protocol. All passwords and other sensitive information are encrypted before it’s saved on our database.

Pesapal payment gateway encrypts data transmitted using SSL 128bit plus they also encrypt stored data using AES 256bit. They further add to your financial security by sending email and SMS notifications about any transactions made, including user admin changes on your Pesapal account and more.

You are not expected to share your username and password with anyone. In that case, you are responsible for any transactions made by people you have given access to or who otherwise use your username or password. You are also responsible for the consequences of using or misusing your username and password if you decide to disclose them to someone. Please make a point of notifying us once unauthorized use of your username or password is under breach or once any other breach regarding security related to our services in which you are knowledgeable.

However, we have taken steps to protect your personal information from unauthorized access or processing of your personal data. We have put in place appropriate policies and procedures to protect all of your personal information in our possession. The security of your personal data is important to us, but no method of transmission over the Internet or method of electronic storage is foolproof. So, as it is a good practice to incorporate globally acceptable means in protecting and safeguarding your personal information, we can’t absolutely guarantee complete security. Please make a note of accessing our website within a secure environment by installing anti-virus software on your devices and using a secure and reliable Internet connection.


We use cookies to ensure you have the most relevant browsing experience on our website by remembering your preferences and repeat visits. By using our site you acknowledge that you have read, understood, and agreed to our policy and the use of cookies relevant to our website.


We will disclose your personal data internally within LUMITEK and its affiliates by providing and maintaining our site, which includes monitoring your use and managing your registration as a user of our services. The personal data you provide may give you access to various functions of our services that are available to you as a registered user.

We will disclose your personal data internally to communicate with you by email, phone, SMS, or other equivalent forms of electronic communication, such as push notifications from mobile applications related to updates or informative communications related to contracted functions, products, or services, including security updates when necessary or reasonable for its implementation. To provide you with news, special offers, and general information about other services and events that we offer similar to those that you have already purchased or requested unless you have opted-out from receiving those kinds of information.

We will also disclose your personal data internally to satisfy and manage your requests. If we participate in a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you before your Personal Data is transferred and is subject to a different Privacy Policy.

In certain circumstances, our company may be required to disclose your Personal Data if required by law or in response to valid requests from public authorities (for example, a court or government agency). We may disclose your personal data in good faith if we believe that such action is necessary to comply with a legal obligation, protect and defend the rights or property of our company, prevent or investigate possible wrongdoing with our services, protect the security of other users of our services or the public and/or protect themselves from legal liability. If you believe we have not adhered to this statement, please contact us at


We use Google reCAPTCHA to reduce mail spam via our online contact form and inquiry forms, and we use it in basically, all posted submit actions on our website for the same effect. We also use the Pesapal payment gateway to help process payments made for the orders you make or pay for on our website, we advise you to read their policies, terms, and conditions as well.

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We urge you to read and understand the privacy policies of each website you visit for we do not assume any liability for the shared or posted content, nor their privacy policies, nor their practices in regards to other third-party websites or services.


We do not knowingly collect personally identifiable information from children (anyone under the age of 13). If you are a parent or guardian and you know your child has provided us with personal data, please contact us at If we become aware that we have collected personal data from children without verifying parental consent, we will take steps to remove that information from our database. By using our site, you represent that you are at least 13 years of age or older, or that you are the parent or guardian of such a minor, and that you consent to the minor’s use of our website.


We may update our policy from time to time. We will notify you of any changes by posting the new policy on our website right here. If we make a material change to the policy, we will notify you using a notice on our website and update the date of the last change at the top of this policy. We recommend that you periodically review this policy for changes to be informed of how we are protecting your information, as we reserve the right, in our sole and absolute discretion, to update it without prior notice. Changes to this policy are effective when posted on this page and will be deemed accepted by the user after the initial posting and will apply in the future for services started after the posting date. If you do not agree to such changes, your sole and exclusive recourse are to decline or stop using our services.

We may also, in our sole and absolute discretion, without liability to you or any third party, discontinue your use of our services for any reason, including, without limitation, inactivity, or violation of our policies set forth from time to time. Upon termination, we have the right to prohibit access to our services, including, but not limited to, disable your username and password and deny future access to our services.

By viewing and using our website, it is assumed that you understand and agree that your personal information provided to us in connection with our products and services is subject to our Disclaimer, Privacy, and Cookies Policy.


If you have any questions, comments, suggestions, or queries about this disclaimer, privacy, and cookies policy, you can contact us via email or by post or you can also, visit our offices during business hours. Alternatively, please visit our contact us page and conveniently use our online contact form and we will surely get back to you.